Privacy Policy

Information Collected

When you call Water Damage Pros for emergency ceiling water leak repair in Englewood, we collect your name, property address, phone number, and a description of the damage. During the service visit, our technicians use tools such as a moisture meter and infrared thermal imaging camera to map moisture content (MC) and create a restoration drying log. This data helps us document the job for insurance claims and ensure structural drying meets IICRC S500 standards. We also collect billing information and coordinate with your insurance provider. Typical drying time for structural materials is 3–5 days, and we record daily moisture readings to track progress. Your service address and damage details are stored securely for warranty and compliance purposes. We do not collect sensitive personal data beyond what is necessary to complete the repair and restoration work.

How We Use Data

We use your information to schedule appointments, communicate about your project, process payments, and send service reminders. For example, after a ceiling leak repair, we may follow up to confirm the drying objective was met. Our technicians apply psychrometry principles to monitor grain depression and adjust equipment placement. The data collected including moisture mapping results and equipment logs is used to generate a final drying report for you and your insurer. We never sell your personal information. Your contact details are used only for service-related communications, such as confirming a technician’s arrival time or providing a post-job moisture report. If you opt into marketing, you can unsubscribe at any time. All data handling follows industry best practices for restoration documentation.

Third Party Tools

Water Damage Pros uses third-party services to operate efficiently. Our scheduling software manages appointment bookings and reminders. Payment processing is handled through a secure gateway that encrypts your financial data. We also use website analytics to understand how visitors find us and improve our site. Each third-party provider has its own privacy policy governing how they handle your data. For insurance estimates, we may use the Xactimate pricing database to generate accurate cost breakdowns. We do not share your personal information with these services beyond what is required for their function. You can review the privacy policies of these tools on their respective websites.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. These are small text files stored on your device. We use functional cookies to remember your preferences, such as language settings. Analytics cookies help us see which pages are most visited and how users navigate our site. We do not use cookies for advertising or tracking across other websites. You can disable cookies through your browser settings, but this may affect some site functionality. No personally identifiable information is collected through cookies. For more details on managing cookies, refer to your browser’s help section.

Data Retention

We retain your service records for the duration of any warranty period plus a reasonable time afterward to comply with legal obligations. For example, job files including moisture mapping data and restoration drying logs are kept for five years. Form submissions such as contact requests or quote inquiries are stored until the matter is resolved, then deleted. If you request deletion of your data, we will remove it within 30 days, except where we must retain it for insurance, tax, or regulatory reasons. Records related to building permits or insurance claims may be kept longer as required by law. You can request a copy of your data or ask us to correct inaccuracies at any time.

Your Rights and Contact